BOOKING POLICY - Payment is required in advance via bank transfer to confirm your booking
SAFETY - Your safety is very important to me. I will postpone if the venue, surface or weather means it is not safe for us to meet. If postponing is not possible, a full refund will be made. I will contact you if we need to postpone. If you have not heard from me, then the lesson is OK to go ahead.
If you are not well enough to ride or your horse is not safe to ride, then I/we can train your horse with extremely valuable work ‘in hand’.
I can also ride select horses (ones that are not likely to injure me as if I can’t go to work, I have no income)
If you do not like being out in our crazy varied UK weather, I completely understand, but please do not make a booking.
TIMES - Times are sent out as near to the lesson day as possible.
If you need a particular time of day, please let me know when booking. It can be very difficult to change once times have been sent out, as people make plans based on the time that they have been given.
I am so lucky that I have more people wanting lessons than I have time to do and the people that I can’t fit in all go onto a wait list. I deliberately keep the numbers of lessons I do each day/week down to a level that ensures all are quality not quantity. So if you make a late cancellation that is too late notice for me to fill, you have prevented someone else from booking a lesson with me.
CANCELLATION POLICY - Once times have been sent out, if you make a late cancellation (whatever your reason) a refund can only be made if you or I can fill your space.
Cancellations before times are sent out are not a problem as I can easily fill the space.
Once times have been sent out, if you cancel (whatever your reason) and have not already paid, you will still need to pay for the lesson via bank transfer, unless you or I can fill the space.
It is no longer sustainable for me to have all of my own bad luck that prevents me from earning an income, and to take on all of my clients bad luck too.
Please only make a booking if you are happy with the cancellation policy.
Thankyou and now let’a get on with enjoying our dancing journey!