BOOKING POLICY - Payment is required in advance via bank transfer to confirm your booking.
SAFETY - Your safety is very important to me. I will postpone if the venue, surface or the weather means that it is not safe for us to meet. If postponing is not possible, a full refund will be made. I will contact you if we need to postpone. If you have not heard from me, then the lesson is OK to go ahead.
If you are not well enough or not wanting to ride, then I/we can train your horse with extremely valuable work ‘in hand’.
I can also ride select horses that are not likely to injure me (as if I can’t go to work, I have no income)
If you do not want to be out in, or travelling your horse in whatever our crazy varied UK weather throws at us, I completely understand, but please do not make a booking.
TIMES - Times are sent out the week before the lesson.
If you need a particular time of day, please let me know when booking. It can be very difficult to change once times have been sent out, as people make plans based on the time that they have been given.
CANCELLATION POLICY - Once times have been sent out, if you make a late cancellation (whatever your reason) a refund can only be made if you or I can fill your space.
I cannot afford to accept future bookings from someone who makes a late cancellation and does not pay for the time that they booked (if the cancellation is too late notice for you or I to fill the space).
I am so lucky that I have more people wanting lessons than I have time to do and the people that I can’t fit in, all go onto a wait list. I deliberately keep the numbers of lessons I do each day/week down to a level that ensures all are quality not quantity. If you make a late cancellation that is too late notice for me to fill, you have prevented someone else from having a lesson with me.
Financially it is no longer sustainable for me to have all of my own bad luck that prevents me from earning an income, and to also take on all of my clients bad luck too.
Please only make a booking if you are happy with the cancellation policy.
Thankyou and now let’s get on with enjoying our dancing journey!
